Refund & Returns Policy
Refund & Returns Policy
Last Updated: June 2026
At Dussi Art, every artwork is produced specifically for each customer with great care and attention to detail. Please read this policy carefully before placing an order.
1. Made-to-Order Products
All artworks are printed and produced specifically for each customer after an order is placed.
Because our products are made to order, we do not accept returns, exchanges, or refunds for:
Change of mind
Buyer’s remorse
Incorrect size selection
Incorrect address provided by the customer
Personal preferences regarding colors, appearance, or artistic style
Once production has begun, the order cannot be canceled or refunded except as specifically described in this policy.
2. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or significantly different from what was ordered, please contact us within 7 days of delivery.
To submit a claim, please email:
Your message must include:
Order number
Description of the issue
Clear photographs of the product
Clear photographs of the packaging (if applicable)
Failure to provide sufficient documentation may delay or prevent claim approval.
After reviewing the claim, Dussi Art may, at its sole discretion:
Replace the product at no additional cost
Provide store credit
Issue a partial refund
Issue a full refund
3. Lost Shipments
If a shipment is confirmed as lost by the shipping carrier, we will work with the carrier to investigate the matter.
If the shipment is determined to be lost in transit, we may provide a replacement or refund at our discretion.
4. Custom and Personalized Artwork
Custom commissions, personalized artwork, and specially requested modifications are non-refundable once the creative or production process has begun.
This includes artwork created specifically for a particular client, space, project, or design request.
5. Order Cancellations
Orders may be canceled within 24 hours of purchase, provided production has not yet started.
After production begins, cancellations are no longer possible.
6. Shipping Delays
Delivery times are estimates only.
Dussi Art is not responsible for delays caused by:
Shipping carriers
Customs inspections
Weather conditions
Labor disputes
Force majeure events
Other circumstances beyond our reasonable control
Shipping delays alone do not qualify for refunds.
7. Contact Information
For questions regarding this policy or to report an issue with your order, please contact:
Dussi Art
Email: hadas@dussiart.co.il
Website: https://dussiart.com
We are committed to resolving legitimate issues fairly and promptly.
